Terms & Conditions

DEPOSITS, PAYMENTS & CANCELLATIONS

1. An initial deposit of £75.00 will be made to the caravan owners on completion of the booking and will be deducted from the total cost of the stay. Deposits are non-refundable in the event of a cancellation.

2. The remaining balance of the total cost is due 42 days prior to arrival. If there is a failure to make the final payment in full, the caravan owners reserve the right to cancel the booking without any refunds and will re-advertise the listing.

3. The lead hirer shall also pay a further £75.00 security bond with the final balance payment 42 days before the arrival date. The security bond is fully refundable at the end of the hire period, subject to a thorough inspection of the caravan. The security bond will be refunded within seven days of the departure date if all the terms and conditions have been adhered to.

4. The caravan owners also reserve the right to withhold some or all of the security bond and/or invoice the lead hirer for any additional, unforeseen costs. This includes, a) replacing and/or repairing all damage, b) all breakages, c) additional charges for extensive cleaning due to stains or replacements required.

5. The lead hirer must inform the owners within 12 hours of arrival of any defects, inventory shortages and/or breakages to avoid being held responsible.

6. In the event of a cancellation, the lead hirer must confirm this in writing and any deposits made will not be refunded.

7. Once the balance and security bond has been paid in full, refunds for cancellations vary depending on the time remaining until the intended stay. The cancellation fees implemented by the caravan owners are set out below:

Over 42 days – Initial deposit

29-42 days – Initial deposit + 50% remaining balance

8-28 days – Initial deposit + 75% remaining balance

7 days or less – Initial deposit + 100% remaining balance

8. No refunds will be issued once the stay has commenced or if the hiring party vacates the caravan prematurely for any reason, including an emergency at home.

9. The caravan owners recommend that the lead hirer opts for holiday insurance to cover any unforeseen reasons that may result in cancellations or stays that are cut short.

GENERAL BOOKING CONDITIONS

10. Bookings will only be accepted for responsible couples and families and most adults within the hiring party are required to be at least 25 years of age. The caravan owners do not permit groups of people under the age of 25 or hen/stag parties. Any groups found to be in breach of these terms will be asked to leave the premises without refund.

11. The caravan will be available to the lead hirer and their confirmed occupants during the period shown in the booking confirmation from the caravan owners. The caravan sleeps a maximum of 8 people and at no time must this be exceeded. If the lead hirer is found to be in breach of these terms, the occupants will be asked to leave the premises without refund.

12. Only the occupants registered on the booking form will be permitted to stay at the caravan. Any changes to the occupants must be requested in writing from the lead hirer and confirmed by prior agreement with the caravan owners. Each person listed on the booking form must be prepared to identify themselves to the holiday park owners or their staff upon their request and comply with their reasonable requirements. The lead hirer is responsible for the conduct of all persons listed on booking. If the lead hirer is found to be in breach of these terms, the occupants will be asked to leave the premises without refund.

13. The lead hirer accepts that all persons named on the booking shall be with them during the hire period of the caravan. The holiday park owners and/or their staff shall receive a copy of your booking, which is important for all occupant’s safety and security. The occupants must give access to the caravan as and when required to by the caravan owners, holiday park owners and/or their staff. If the lead hirer is found to be in breach of these terms, the occupants will be asked to leave the premises without refund.

14. The caravan owners reserve the right to refuse any booking without any obligation to give a reason and/or reserve the right to terminate any booking at their absolute discretion.

UPON COMMENCEMENT OF HIRE

15. The caravan may be occupied from 3pm onwards on the first day of hiring and must be vacated by 10am on the day of departure. All check-in and check-out details and requirements will be provided to the lead hirer before the intended arrival date.

16. In the case of a maintenance problem, the lead hirer shall contact the caravan owners, this includes any low battery warnings. Under no circumstances shall the occupants attempt any DIY repairs, this includes disabling smoke alarms or carbon monoxide detectors. If the occupants are found to be in breach of these terms, the party will be asked to leave the premises without refund and the lead hirer may be invoiced for any additional costs accrued.

17. No pets are allowed. If the occupants are found to be in breach of these terms, the party will be asked to leave the premises without refund and the lead hirer may be invoiced for any additional costs accrued.

18. Smoking and vaping are not permitted within the caravan itself or on the adjoining decking area. If the occupants are found to be in breach of these terms, the party will be asked to leave the premises without refund and the lead hirer may be invoiced for any additional costs accrued.

19. EV charging through the caravan is strictly prohibited. If the occupants are found to be in breach of these terms, the lead hirer will be charged a minimum of £25.00, which will be deducted from the security bond. It is the caravan owner’s discretion to implement additional deductions and/or charges based on unpermitted usage.

20. The caravan itself and the area surrounding the caravan must be kept in a clean and tidy condition at all times and ready for the next tenants, this includes removing dirty footwear upon entering the caravan. On inspection, if the occupants are found to have breached these terms, the security bond will be retained, and the lead hirer may be invoiced for any additional costs accrued.

21. The holiday park rules apply at all times. This includes, staying within the speed limits, litter and refuse being disposed of in the designated areas provided, keeping noise to a minimum, being considerate of other owners and occupiers on the site and, conducting yourself in a manner that does not cause offence or nuisance to anyone else. If any occupants are asked to vacate the caravan or the site by the holiday park owners or their staff for any reason whatsoever, the caravan owners will not issue a refund for any monies paid.

22. If there are any reports received regarding any occupant’s unacceptable behaviour which contravenes the holiday park's or caravan owner's rules, the caravan owners and/or holiday park owners reserve the right to access the caravan to investigate. If the report is found to be true, the occupants will be asked to leave the premises without refund.

23. The caravan owners, holiday park owners and their staff do not accept liability for any loss or damage to the occupant’s property and/or accidents, injuries, illnesses and/or diseases that may arise from the hire of the caravan or usage of the holiday park - this includes Acts of God or extreme weather conditions.

24. All electrical goods and central heating must be turned off by the occupants on the day of departure. All used bedding must be stripped and placed in a black bin liner in the living area, along with any used shower mats, tea towels and dish cloths. Please be aware that bath towels are not provided. All waste should be disposed of in the allocated areas around the holiday park before departure. If the occupants are found to be in breach of these terms, the security bond may be retained by the caravan owner and the lead hirer may be invoiced for any additional cleaning costs and time accrued.

PLEASE NOTE

Once the caravan owners have received the £75.00 deposit, the lead hirer has agreed to the full terms and conditions detailed above on behalf of themselves and all other occupants staying in the caravan during the agreed hire period. These terms and conditions do not affect your statutory rights under English law.